General Bill Pay open all close all

Adding and paying a bill is easy! Click here for a step-by-step process.
Deleting a bill is simple. Sign into your Online Bill Pay, navigate to Bill Pay and go to the Payment Center. Select the Company or Person and click on the "Details" link. Select the "Remove" option and save.
Yes, your payment history is available to view for up to 2 years. You can locate your history by selecting the "Activity" tab in the Payment Center.
To see if payments have been paid, select the "Activity" tab. You can also view the bill details by clicking on a payee in the Payment Center which will let you know the type of payment sent and if the payment has been received. If you need assistance, call Online Bill Pay Support at 855-739-0876.

You can pay almost anyone in the United States: national bank card companies, mortgage or auto loan companies, department stores, your landscaper or the babysitter.

However, individuals or businesses outside the United States and its territories are not eligible for Bill Pay services. Tax payments and court-ordered payments can be made with Bill Pay, but they are not covered by the CheckFree Guarantee.

You can set up "Reminders" and have the option to receive email notifications when a bill is due, if a bill has not been paid by the due date, and when a payment has been sent. Click here for a step-by-step process on how to set up reminders.

Scheduling Paymentsopen all close all

No. In Online Bill Pay, only business days will show as available pay dates. If you have an automatic payment that falls on a weekend or federal holiday that payment will automatically be adjusted to the closest business day. For example, if your automatic payment is scheduled for Saturday, it will automatically be rescheduled for the Friday before.
You will need to schedule your payment at least 1 business day before the payment due date for electronic payments and at least 3 business days prior to the payment due date for paper check payments. The Bill Pay system will automatically tell you the earliest delivery date that your payment can be received. You can select any valid payment date between the earliest date, and up to 365 days in the future.
You can set up “Reminders” on billers and have the option to receive email notifications when a bill is due, if a bill has not been paid by the due date, and when a payment has been sent. Click here for a step by step process on how to set up reminders.
Yes, you can choose how many days before the due date you want to receive them, when the bill is received, how much is due, and which e-mail reminders you want (when payment is due, when payment starts processing, and if payment is not paid by the due date).
Click on the “Reminders” button for the payee you want to stop getting reminders for. At the bottom of the new box that appears, choose “Stop Reminders”. You can also change reminders on this page.
Click the “Reminders” button for the payee you want to set up reminders for and click “Set Up Reminders”. Answer all the questions and choose all the options that fit your needs.

Automatic Paymentsopen all close all

If you are receiving an electronic version of your paper statement in your Online Bill Pay account, you can set up an eBill initiated automatic payment. This means Online Bill Pay will automatically pay your electronic bill when it is delivered. Remember, any changes made to an eBill automatic payment will take effect on the next eBill received. Click here for a step-by-step process.

A non-eBill automatic payment (also referred to as a recurring payment) allows you to simply pay a set amount at a set frequency for a set period of time. Click here for a step-by-step process.

From the Payment Center, locate the Company or Person for whom you want to create a change, click on the "AutoPay" link and select "Change AutoPay Options." You may also click on "Stop AutoPay" to cancel the automatic payment.

To cancel automatic payments, also referred to as recurring payments, sign into the Payment Center, select the payee, click on the "AutoPay" link and select "Stop AutoPay."

To cancel a payment, sign into to the Payment Center. On the right side of the screen, you will see Pending Payments, chose a payee, and click on the "Cancel" link. If the cancel link is not showing in the pending payment, the payment may already be in process. Call Online Bill Pay Support at 855-739-0876 for assistance.

Payment Processing open all close all

Thanks to the CheckFree Guarantee, you can be assured that your payments are safe and will be on time. You are covered for any payment-related charges (up to $50), as long as you scheduled the payment according to the service's terms and conditions. This means that the payment must be scheduled with a delivery date on or before the actual due date (excluding grace periods), with the correct address and account number.

Payments made for taxes, court orders, or as part of an investment are not covered by the CheckFree Guarantee.

We attempt to make all payments electronically, but some payees require paper checks. For small business customers, any payment that requires additional invoice information will be sent as a paper check. On the right side of the Payment Center screen, in Pending Payments or Recent Payments, you can click on the amount to see the method of payment.
This varies by the type of dispersment. Check images are available online when you view your checking or savings account details. If you cannot locate payment information, please send us a secure message via Online Banking with your payment details or call Online Bill Pay Support at 855-739-0876, and we'll provide you with a check copy or proof of payment for electronic payments. If a payee is stating that they have not received your payment, contact us and we will handle it for you!

To stop a payment before your deliver by date, sign into your Online Bill Pay account, go to the Payment Center. On the right hand side under Pending Payments, click on the "Change" link for the payment you'd like to change to edit.

If you'd like to stop your payment after the delivery date please call Online Bill Pay Support at 855-739-0876 with your payment details. An agent will advise if it is possible to stop or cancel your payment and if a fee applies for the stop payment request.

If your payee accepts electronic payments, in most cases the payment is made the next business day. If the payee only accepts checks, your payment will be sent out 3-5 days prior to your selected deliver date. This is the typical time it takes for the payee to receive the payment. When you enter an amount, Bill Pay automatically displays the earliest date you can select for the payee to receive the payment. You can either accept this date or change it to a later one.

Some companies may offer an expedited service for payments that need to be received as soon as possible. For these payments, the calendar will allow an earlier date to be selected and add a small fee to the bill amount. If you see this fee and did not mean to make an expedited payment, choose a later payment date.

You can view payment history through the "Activity" tab from the Payment Center, or by clicking on the "Activity" link of a company or individual.

The payment type is determined automatically by our system. One of the main factors is the way companies prefer to get paid. If a payment can be issued electronically, we attempt to do so because it is the most efficient method.

Payment types include:

Electronic: Payment is sent electronically prior to the Deliver By date. The funds for the payment are deducted from your account on the Deliver By date.

Corporate Check: This is a check drawn on our account and is mailed to your company or individual a few days before the Deliver By date. The funds to cover the payment are deducted from your account on the Deliver By date.

Laser Draft Check: This is a check drawn on your account and mailed to your company or individual a few days before the Deliver By date. The funds for the payment are deducted from your account when the check is cashed, just as if you wrote the check yourself.

You can see how your payment was sent by clicking on the "Activity" link. Under Recent Payments select the payment link to see method of dispersment. You can also contact Online Bill Pay Support at 855-739-0876 and we can provide the payment information to you.

eBills (Electronic Version of your Paper Bills)open all close all

eBills are electronic versions of your paper bills (where available) delivered directly to your Online Bill Pay account. You will no longer have to wait to receive your bills in the mail or sign into a company's site.

With most companies, you can choose to receive electronic bills or paper bills. If you want to receive both, you will need to request this directly from the company. Another option is to print your bills from your Online Bill Pay account.

A company offering eBills will appear in the Payment Center with a "Get Bill" icon to the left hand side of the company name. To pay an eBill, click on the icon and follow the on screen instructions to view/pay your eBill.
Billers offering eBills will appear in the Payment Center with a "Get Bill" icon to the left hand side of the Biller name. Click on that icon, and it will ask you to answer a few simple questions, and your request will be sent.
You can review by going to Payment Center and click on the "Activity" link assiciated with the company.

If you pay an eBill through any payment channel outside of the eBill option, you will need to file the current eBill so that the status will read Paid.

To file an e-bill:

  • Access your Online Bill Pay Account
  • Click the Activity tab from the top menu bar
  • Locate the payment that shows the status as Unpaid
  • Click on View Details under the "Action" Section
  • Click File Bill
  • Select how the payment was made, and then click "File Bill"
  • Click "Save Changes"

To cancel an eBill, select the company from the list, and choose the option to cancel electronic version of this bill. The eBill will be immediately cancelled and your biller will be notified.

Once you start receiving your eBill, you can set up automatic payments. Automatic payments are scheduled once the eBill is received, but you maintain the control to change the payment any time until the payment is sent

To set up an automatic payment, go to the Payment Center, select the payee, and chose "AutoPay." Once your automatic payment is set up, an AutoPay and eBill icon will both appear next to the company. You can set it and forget it!

Popmoneyopen all close all

Registering for Popmoney is simple. All you need is your email address and mobile number. You can access the activation flow by clicking on the "Activate Now" button at the top of the Payment Center.
Once you have registered and signed into Popmoney, select the person you want to pay and select Popmoney as the "Send Method." If you haven't included the recipient's email or mobile number in their profile already, you'll have the chance to enter it when you schedule the payment.
Yes, if you are sending money to a person all you need to do is click the "Add a Company or Person" button in the upper right corner of the Payment Center. From there, select the Person tab and complete the set-up including their email address and/or mobile number. Once you've added them to your payee list, you're ready to send them a payment!
Yes! You can split an expense or request money from the "Split an Expense" tab. Just follow the prompts and send the request - it's that simple.
You can view these in the "Activity" tab. You'll see a consolidated version of all of your payment activity - bills, person-to-person transfers, and payment requests.
Viewing your payments is easy - simply go to Payment Center, find the payee in question, and click on "Activity" in the payment features bar. Your recent completed payments and any pending payments will be shown.
Within each of your Payment Center payees look for the dropdown menu titled "Pay From." Choose your preferred account from the menu, enter the payment amount and date you want the payment delivered. That's it, done!
There may be fees for Popmoney depending upon the speed of payment delivery. You'll be presented what that fee is at the time you schedule the payment.
You'll have the ability to choose the speed of your payment when you schedule the payment. At that time, it will indicate when the recipient will receive the payment. Your receipient will receive a notification on the date you schedule it, however it may take 24-72 hours to appear in their checking account.

Can't find what you need? Please call
our Toll-Free Support Line at 855-739-0876

TIPS

Automatic Payments...

the easiest way to make sure your bills are paid on time, every time.

Automatic Payments...

the perfect way to handle bills that repeat, like car, rent, cable or Netflix payments.

Stop writing the same checks over and over again with Automatic Payments.

Know when your bills are due and paid with reminders.

Are you worried about missing a payment?

Set it and forget it with Automatic Payments.

Never lose payment records -

they're all kept in one central place with Bill Pay!

One place and one password to manage all your bills...

what could be easier!

Eliminate the clutter...

activate your electronic bills!

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set up alerts and reminders with Bill Pay.

Need a paper copy of your bill...

print your eBill.

Can't find stamps...

use Bill Pay to pay anyone.

Need a better way to track the bills you've paid...

view your payment history in Bill Pay.